Ordering

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How to Order:
Call, Fax, Mail or E-mail your order to nef-orders Please include your name, company name and shipping address as well as phone and/or Fax number
Who Can Order:
Businesses, schools, agencies and individuals.
No Minimum Order:
We do not have a minimum order for shipments to USA.
Order Forms:
An order form is not necessary, just let us know model, quantity, shipping address and way you want us to ship it.
Non-Catalog Items:
No problem, please call, fax, or e-mail your request to nef-info
Backorders:
We stock what we show on our site. If our inventory is depleted on an item, we will backorder it and ship it as soon as it is available, unless you specify otherwise at the time your order is placed.
Product Guarantee:
If a product proves to be defective, it will be repaired or replaced immediately. We must be notified of any product defect within 15 days
following the ship date. Most of the products comes with full manufacture warranties, please check
Returns:
In the unlikely event of a problem with the item we will provide an exchange after receiving the item with the RMA number. All RMA requests have to be made during period of 15 days from the date of purchase. All exchanges require RMA number, please request it before shipping items back to us. If you return any item to us without obtaining RMA number, the item will be returned to you at your expense.
All returns must include all original items undamaged, in re-saleable condition, all original packaging including manuals, warranty forms, etc. Software sales are not refundable.
Shipping and handling fees are not refundable. Buyer is responsible for shipping costs incurred shipping products back.
In general we do not offer any refunds. In some specific situations at our discretion we may offer the refund. In this case all refunds are subjects for the 20% restocking fee. In no circumstances we can take back physically damaged items. Physical damage includes (but is not limited to) improper handling and any other type of damage sustained by irregular use or wrong packaging - nef-info
Incorrect Orders:
Our quality assurance staff inspects every order before shipment. Please notify a NEF Design Service Representative of any incorrect order within 15 days of ship date. We will immediately correct any error.

Payment Options:

Prepaid Orders:
Check, cash or money order. All transactions shall be in United States dollars. Checks must be drawn on a U.S. bank (*). Make checks payable to NEF Design, Inc. Total your order, then add 10% (minimum $7.00) to cover ground shipping costs. If shipping exceeds 10%, NEF Design pays the excess. (USA only). (*) If a check you give us as payment is dishonored for any reason by the bank or other institution on which it is drawn, you agree to pay us $20.00 as a service charge.
Credit Cards:
We can accept credit cards through Paypal service or directly.

You may just e-mail or fax us PO and we will generate invoice for you. Then just follow the directions in the e-mail you will receive.We have to know your e-mail address and phone number in order to generate invoice.

If you want to use Paypal.com, just push the "Add to Cart" button on the "Product and Price List" page and follow the directions to process your order using the credit card.
CA TAX:
8.25% Sales tax applies to CA residents

We will ship within 24 hours of receiving your payment.

Package Tracking:

You can check on the shipping status of any package in your order. Just select the shipping service you specified when you placed your order with NEF Design and follow the instructions on their site.

UPS Federal Express US postal Service Airborne Express

Liability:
There are no expressed or implied warranties. Since seller cannot control the manner or use of its products after sale, the seller will not be responsible for any consequential or indirect damages. Products sold by NEF Design, Inc. are not for use in human implantable devices or life support systems.

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NEF Design, Inc. 1149 Danbury Drive, San Jose, CA 95129
E-mail: nef-info

(408) 446 -1694

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